Bug #647

Bounces not being recognized?

Added by David Judd about 1 year ago. Updated about 1 year ago.

Status:In Progress Start date:05/01/2012
Priority:High Due date:
Assignee:Joseph Lacey % Done:

20%
Category:- Spent time: -
Target version:-

Description

I've noticed that there are zero bounces on the last few newsletters, which seems too good to be true. So I checked the inbox, and the first couple of addresses I checked which bounced - and are in the processed folder - don't have any indication in Civi that they're bouncing:


We are successfully processing unsubscribes and opt-outs, though.

Related issues

related to CiviCRM - Bug #612: Newsletter "Opt-out of all future mailings..." is confusi... In Progress 04/25/2012

History

#1
Updated by David Judd about 1 year ago

  • Assignee set to Joseph Lacey

I'm assigning this to Joseph for now, because I'm not sure what to do next, and it looks like nobody's monitoring the unassigned stuff...

Happy to take it back later if I can get some pointers.

#2
Updated by Joseph Lacey about 1 year ago

  • Status changed from New to In Progress
  • % Done changed from 0 to 20

That last couple of reports are now showing Bounces on the mailings. Perhaps because of the reprocesssing on #612. I'll check back after that's completed.

David, do you know when exactly this seemed to start?

#3
Updated by David Judd about 1 year ago

I'm not sure. I know that as of when I filed the tickets, the last few reports - probably at least 3 - had no bounces at all listed.

But every report has had some unsubscribes and opt-outs.

Weird.

#4
Updated by David Judd about 1 year ago

Bounce notifications received today seem to have been processed successfully - for all of the ones I've checked, the emails are on hold in the Civi.

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